What a spring season we have had so far across Bucks County!  Springtime storms have pelted the area with rain, hail, and in some parts of Bucks County, tornadoes.  Many Bucks County residents have called the office of Consumer Protection recently as they scramble to find a reputable damage repair company.  We are happy to help as we always strongly advise consumers to use caution when hiring a contractor.  The following are tips and things to keep in mind before signing a contract:

  • Do not be an easy target.  Ask to see a contractor’s license and verify it by calling 888-520-6680 or if you have internet access, check it on the Attorney General’s website by clicking HERE   Be wary of contractors knocking on your door.  We like to see the consumer initiate the business transaction.
  • It is required under the Home Improvement Consumer Protection Act that contractors provide a physical street address and landline phone number to the consumer, not just a P.O. Box or cell phone number.
  • Written contracts for home improvements are mandatory under the law and must be signed by the consumer and contractor before work begins.  It should include the contractor’s HIC license number, must state the exact work to be done, a starting and completion date for the project, and the total cost including a payment break down.  Guarantees/warranties should be outlined in writing as well; no verbal agreements.  Make sure you receive a full copy of anything you sign immediately for your records as it will be needed if an issue arises.
  • You are only required to pay one third deposit up front by law, unless there are special order materials.
  • A contractor who offers to do a job cheaper, if paid in cash, is probably not paying taxes and almost certainly not paying for insurance.  Avoid paying cash if possible.  A check or credit card provides a paper trail if a contractor takes your money and never returns.
  • A contractor driving an automobile without a company logo on it could be another red flag.
  • Work with your insurance company directly.  If you are not satisfied with your insurance company’s service then consider hiring a reputable public adjuster to help.

Remember, scammers usually present themselves as a friendly, reliable person.  The numerous complaints that we receive about a scam artist include that they were “so nice”.  Make a business decision to the best of your ability; not an emotional one.  As in any consumer transaction, be polite but firm.  Residents can go to the Bucks County Consumer Protection website at www.buckscounty.org then click on “Quick Links” and Consumer Protection, then to our “Tips and Brochures” section to download the Hiring a Home Improvement Contractor brochure for additional information.  You may also call 215-348-6060, and speak to a Consumer Investigator.  The Investigator will then check the Consumer Protection database to see if a business has had complaints filed against them.

If you have any questions, please feel free to contact us at www.buckscounty.org/CrimesAgainstOlderAdults or call our 24 Hour Hotline at 1-800-490-8505.