Notices

PECO is currently converting to a new, advanced customer billing system called CC&B. The process to fully convert this system is taking longer than originally expected, and the company is continuing to work to complete this upgrade. As this work continues, access to customer data and online self-serve features are currently unavailable through our website and mobile app. During this time, customers will not be charged any late fees and will not be disconnected for non-payment.

We remain committed to supporting our customers as we convert to a new advanced customer billing system. Our customer service representatives are able to support customer payments over the phone and those looking to start, stop, or move service by calling 1-800-494-4000. We expect higher than normal wait times for customers who remain on hold. Please note that if call volumes become extreme, the company may take steps to suspend incoming calls for non-emergent requests. Our in-person PECO Customer Solution Center also will remain closed until this conversion is complete.

It should be noted that our ability to provide safe and reliable service has not been impacted by this conversion. Our customer service representatives continue to handle emergency calls associated with electric and natural gas issues at 1-800-841-4141. During the conversion, customers continue to have the ability to report electric or natural gas issues.

We appreciate the patience and understanding of our customers as we continue to convert this system. Our team is continuing to work around the clock, but we currently do not have an estimated time for when the full conversion will be completed. Information regarding system availability will be posted on our Interactive Voice Response system, on our website at peco.com, on our mobile app, and on social media. Please direct constituents to those resources for continued updates on system status.

Once fully implemented, we expect this new advanced billing system will improve customer experience and provide greater flexibility in meeting future customer needs. The new system will provide more efficient and timely handling of customer inquiries, expanded use of self-serve options, new 10-digit account numbers for all customers, and a new look to PECO bills. Customers have received pre-event direct communications regarding the system conversion, and a webpage (www.peco.com/NewBill) has been created to provide current information and details on impacts.

There is a vacancy on the Lower Southampton Township Library Board.  The Library Board acts in an advisory capacity to the library and helps develop, monitor, and approve the library budget and policies.  The Library Board meets once per month.

If you are looking to get more involved in the community, please consider submitting a letter of interest and resume by Wednesday, February 7th to administration@lstwp.org.

Scammers are continuing to aggressively target utility company customers, including PECO, using sophisticated tactics to pocket quick cash. Recently, there has been a large increase in scammers use tactics such as “spoofing” to manipulate the Caller ID phone number displayed on your phone so that it appears to be a PECO phone number. These scammers are contacting PECO customers and falsely claiming their electric or natural gas service will be disconnected unless payment is made immediately.

The most important thing to remember is to never give out your account or billing information to an unverified person. If you ever receive a suspicious phone call, text message, email, or have an unscheduled visit from someone in-person claiming to be from PECO, do not share your information and call us directly at 800-494-4000.

To keep your money in your hands and your personal information safe, here are some reminders:

• PECO will NEVER DEMAND IMMEDIATE PAYMENT, nor will we ever require one specific form of payment, such as a prepaid card, bitcoin, or third-party digital money transfers.
• For approved payment methods and options, visit com/payment.
• DO NOT PROVIDE YOUR ACCOUNT INFORMATION. A real PECO representative will have the account information they need when they call.
• Keep your banking and financial information safe. You can update your banking information through your MyAccount or make a payment through an approved method at com/payment.
• CHECK YOUR ACCOUNT STATUS, BALANCES, PAYMENTS, AND SUPPLIER INFORMATION YOURSELF on your printed bill or log on to your PECO MyAccount or download the PECO mobile app.

If you are ever suspicious of someone claiming to be from PECO, call us directly at 800-494-4000

In just over two weeks, applications will open for the 2024 Property Tax/Rent Rebate program. This year, the program has been expanded to include more Pennsylvanians and to provide a larger rebate to help offset the impacts of inflation. Over 600,000 Pennsylvanians will now qualify for a maximum rebate of $1,000 (up from $650 last year).

The income limits have increased so if you believe you qualify under the expansion, please reach out to either State Representative Joe Hogan’s district office at 215-752-6750 (Penndel) or 215-942-4067 (Lower Southampton). If you prefer, use this link to find out more information.

For those seeking assistance with the application process, State Representative Hogan will be hosting a workshop on Friday, Feb. 9, at the Sarah Mitchell Community Center, 1500 Desire Ave., Feasterville-Trevose, from 5-7 p.m. His team will be on hand to answer questions about the program and help you complete your application.

Click the Link to watch the Public Service Announcement from Bucks County Sheriff Fred Harran relating to ongoing scams:

https://www.dropbox.com/scl/fi/sek0eot5v4vp22m8ny3l4/Scam-Alert-Bucks-County-Sheriff-Nov2-023-Final.m4v?rlkey=gtlojmadnns5l4vikah5fkbt8&dl=0

Older adults and Pennsylvanians with disabilities have until Dec. 31 to apply for the state’s 2022 Property Tax/Rent Rebate program. Remember, assistance through State Representative Joe Hogan’s Lower Southampton or Penndel offices is always free. You need not pay a private firm for assistance. When preparing to come in to apply, please bring with you:

1099 Social Security statements
If an owner, your paid tax receipts (contact your local tax collector)
If a renter, a completed rent certificate.
Your driver’s license

The rebate program benefits eligible Pennsylvanians age 65 and older; widows and widowers age 50 and older; and people with disabilities age 18 and older. The income limit is $35,000 a year for homeowners and $15,000 annually for renters, and half of Social Security income is excluded.

For additional information and applications, click here.